Contact Us
At Gigadat Casino, we are dedicated to providing our Canadian players with an unparalleled level of support and transparency. Whether you have a question regarding an Interac deposit, require assistance with account verification, or simply wish to leave feedback, our specialized support team is available 24/7.
- General Inquiries & Support: [email protected]
- Compliance & Legal: [email protected]
- Toll-Free (Canada): 1-800-555-GIGA (4442)
- Live Chat: Available 24/7 via the widget in the bottom right corner of your screen.
We aim to resolve all email inquiries within 12 to 24 hours. For immediate assistance, we strongly recommend utilizing our encrypted Live Chat service.
About Us
Our Story
Gigadat Casino was born in 2018 from a collaborative vision between Canadian fintech pioneers and veteran iGaming experts. Recognizing a distinct void in the Canadian market for a truly localized online casino—one that bridges the gap between premium, high-fidelity casino entertainment and the flawless security of Canada's premier payment gateway, Gigadat/Interac—we set out to build a platform that feels like home. We are not just another casino; we are a meticulously crafted digital entertainment venue tailored exclusively for the Canadian player.
Our Mission & Commitment
Our mission is simple yet resolute: to deliver the most secure, thrilling, and seamless online gaming experience in Canada. We are deeply committed to fair play and uncompromising security. Every game hosted on our platform utilizes certified Random Number Generators (RNGs) that are independently audited by globally recognized testing agencies (e.g., eCOGRA). When you play with us, you are guaranteed a transparent, equitable, and highly safeguarded environment where your peace of mind is our highest priority.
Responsible Gambling
We view gambling strictly as a form of entertainment, not as a means to generate income. We hold a steadfast and empathetic commitment to the well-being of our players. It is imperative to stay in control of your gameplay and to recognize when entertainment crosses into harmful behaviour.
Player Protection Tools
To empower you, we provide a robust suite of Responsible Gambling tools directly within your account dashboard:
- Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
- Session Limits: Restrict the amount of time you can spend logged into our platform per session.
- Cooling-Off Periods: Temporarily suspend your account for 24 hours to 6 weeks.
- Self-Exclusion: For those who require a definitive break, we offer a strict self-exclusion tool spanning from 6 months to a permanent lifetime ban. Once activated, this cannot be reversed under any circumstances.
Finding Help
If you or someone you know is struggling with a gambling problem, please seek professional assistance immediately. We strongly recommend reaching out to the Responsible Gambling Council (RGC), ConnexOntario (1-866-531-2600), or BeGambleAware. You do not have to face this alone.
Privacy Policy
Effective Date: January 1, 2024
As the operators of Gigadat Casino, we are strictly bound by the Personal Information Protection and Electronic Documents Act (PIPEDA) and international data protection standards. This policy outlines how we collect, use, and protect your data.
1. Data Collection
We collect personal information (name, date of birth, address), contact details (email, phone number), and financial data required to process secure Gigadat/Interac transactions. We also collect automated usage data (IP addresses, browser types) to optimize our platform's performance.
2. Data Usage
Your data is utilized exclusively to provide gaming services, process your transactions safely, and comply with strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We do not sell, rent, or trade your personal information to third parties.
3. Data Security
All data transmitted between your device and our servers is protected by state-of-the-art 256-bit SSL encryption. Player funds and data are stored in secure, firewalled servers located in highly restricted data centres.
4. Your Rights
You reserve the right to access, rectify, or request the deletion of your personal data, provided it does not conflict with our legal data retention obligations regarding AML compliance. To submit a privacy request, please contact [email protected].
Terms and Conditions
Last Updated: January 1, 2024
By registering an account at Gigadat Casino, you agree to be bound by the following legally binding Terms and Conditions.
1. Eligibility and Registration
1.1. You must be at least 19 years of age (or 18 in Alberta, Manitoba, and Quebec) to register and play.
1.2. Only one account is permitted per person, household, IP address, and financial identifier. Duplicate accounts will be immediately terminated, and associated winnings voided.
2. KYC and Verification
2.1. We reserve the right to request KYC documentation (government-issued ID, proof of address, and proof of banking) at any time.
2.2. Failure to provide legitimate documentation within the stipulated timeframe will result in account suspension and the withholding of funds.
3. Deposits and Withdrawals
3.1. All transactions are processed in Canadian Dollars (CAD).
3.2. Deposits made via Gigadat/Interac must originate from a bank account registered in the exact same name as the casino account holder. Third-party deposits are strictly prohibited and will be rejected.
3.3. Withdrawals are subject to a standard audit period of up to 48 hours before being released to your Interac account.
4. Fair Play and Anti-Fraud
4.1. The use of automated bots, collusive behaviour, or exploiting software bugs is strictly forbidden.
4.2. We reserve the right to void any wagers and confiscate funds if we determine, at our sole discretion, that fraudulent activity or bonus abuse has occurred.